Employment Application

Customer Service Representative

Position: Customer Service Representative        Reports to: Customer Service Manager
​
Summary: Tahlequah Public Works Authority is operated for the general welfare, safety, and health of the City of Tahlequah and the citizens thereof through the furnishing of adequate water, sewer, and electrical services. As a Customer Service Representative, you are responsible for greeting and dealing with the public, collecting money for payments, issuing work orders, assisting with telephone calls, and balancing daily cash receipts.
 
DUTIES & RESPONSIBILITIES

• Greets customers with a warm smile and in a polite, professional manner.
• Works with customers to resolve issues with their accounts, as needed
• Handles unusual situations and deals with customer problems in a professional manner
• Collects money for payments
• Issues work orders for new connects, shut-offs, and general customer issues
• Answers phone calls and assists callers requests in a professional manner
• Balances cash drawer at the end of shift
• Performs mathematical tabulations accurately and with reasonable speed
• Assist with incoming mail, as needed
• Adheres to company policies and procedures, including regular and timely attendance, appropriate dress code, and ensuring a safe work environment
• Other duties as assigned by Customer Service Manager

 
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

• High school diploma or equivalent
• Cash receipting preferred
• Additional education, training, or experience in customer service preferred
• Ability to interpret, understand, and follow oral or written instructions accurately and efficiently
• Strong leadership skills with the ability to coach and mentor others preferred
• Knowledge of basic computer functions and equipment
• Ability to communicate clearly and concisely, both orally and in writing
• Adaptable to different situation and the ability to respond with flexibility in shifting positions and rapid change
• Strong time management, organization, and planning skills preferred
• Willingness to comply with all applicable State and Federal Laws, as well as all Authority Policies and Procedures
• Great customer service skills required
• Must be able to work on scheduled deadlines and meet those requirements

 
PHYSICAL REQUIREMENTS

• Moves, lifts, carries, and places materials and supplies weighing less than or equal to 25 pounds on an occasional basis without assistance
• Occasionally reaches overhead and below the knees, including pushing, pulling, bending, stooping, crouching, and twisting with or without bearing weight
• Rarely required to squat, kneel, or climb
• Continuous repetitive motion with hand(s) and arm(s), such as typing, grasping, gripping, and turning
• Stands and/or walks occasionally throughout shift, frequent sitting during shift
• Visually locates materials and other objects, as well as verifies information, often in small print

 
WORK ENVIRONMENT

• Primarily exposed to inside work with variations in heat, cold, dust, and humidity
• May be exposed to solvents or chemicals